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May 12 2007

“Internet Help Desk” Video

Working for a Help Desk, I have come across very tough customers who do not understand the difference between the CPU and the monitor and anyone who has worked for tech support will understand what I mean. The following video is a great explanation of a call in the shift of tech support. While we were training new employees, the shift leaders would show this video to them as a tradition. (we would also watch Office Space and It’s a piece of cake to bake a pretty cake) Enjoy!

internet help desk, help desk, users, internet, users suck

About the author

Timothy Haroutunian

Timothy Haroutunian is a ServiceNow Cloud Implementation Specialist at Acorio. ServiceNow is an IT Management solution that allows for a complete view of your IT and physical environment.

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