Apr 26 2008

I Love When I Receive Idiotic Phone Calls

Today when I was spending time with my mother, she received a very strange phone call from a medical office in New York. They were looking for my sister who hasn’t lived at home since 2001 and they thought my mother was her. My mom tried to tell them that she wasn’t my sister and they were convinced it sounded enough like her that they weren’t giving up.

Finally, I got on the phone and tried to resolve the situation, but it only made things more interesting. At first I thought that it was a prank phone call because the caller id said ‘Unavailable Caller’ and it was a very weird call. He spent 5 minutes explaining who he was and when I asked him another question, the guy on the phone, George, told me to “just shut up and do what I asked”. I started laughing at him for making the following worse and he wasn’t too happy with that. I told him that he wasn’t being very professional and that I would like to speak to supervisor and he told me, “Ma’am, you will have to deal with me first.” I told him that I was a guy and will be addressed as ‘Sir’. My mother couldn’t stop laughing at this point.

I asked to speak with his supervisor and when they got on the phone, I decided to prove a point. I explained what had happened and the supervisor said that she was sorry, but that wasn’t good enough. Well, to be quite honest, I didn’t really care, I just like to stir the kettle a little bit when someone who I’ve never met before tells me to shut up. I got the supervisor’s information and told her that I would like a formal apology sent to my parents house or I would be calling to talk with the President of the company and filing a complaint. I wouldn’t have really called, I wanted to see what they would do to fix this. The supervisor said that she would have that out in the mail on Monday morning.

After I got off the phone my mother and I laughed for a while and then I called my sister to tell her what happened. It made my day!

About the author

Timothy Haroutunian

Timothy Haroutunian is a ServiceNow Cloud Implementation Specialist at Acorio. ServiceNow is an IT Management solution that allows for a complete view of your IT and physical environment.

Permanent link to this article: http://www.armenianeagle.com/2008/04/26/i-love-when-i-receive-idiotic-phone-calls/


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