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Jan 06 2011

Rackspace (Server Hosting) Apologizes For Incontinence

At work, we have recently started setting up multiple <a href="http://rackspacecloud this page.com”>“Cloud Servers” at Rackspace instead of one
massive server like we currently have. I will discuss more about it later once we are fully running on Cloud Servers and have all of the tools setup.

I had a question for Rackspace support regarding their Cloud Setup environment. The point of the chat with Rackspace was to find out where I can change the email address for the contact who receives notifications when new servers are created.

Their solution was to put a filter on Outlook that forwards the emails to the email address I would like, but they don’t have an option for it. If my boss is on vacation and we spin up 4 new servers, we need to wait until he gets back and turns on his computer for us to receive the passwords for the new server. I understand the security reasons for only sending it to the primary email account, but it seems like a silly workaround.

Here is the conversation that I had with Matthew. His name and some information has been omitted. #FAIL

About the author

Timothy Haroutunian

Timothy Haroutunian is a ServiceNow Cloud Implementation Specialist at Acorio. ServiceNow is an IT Management solution that allows for a complete view of your IT and physical environment.

Permanent link to this article: http://www.armenianeagle.com/2011/01/06/rackspace-server-hosting-apologizes-for-incontinence/

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