Jun 12 2011

Time Warner Cable Is An Awful Company

Time Warner Cable has made me very unhappy because they make money on screwing over the customer. I have had problems with my service over the past two years and they will not admit that it is their fault, even though the technician who came out to look at my service told us there was a problem. It was a problem with their line and it has been that way for two years. When I called to talk to someone about it, they told me there was no record of the problem.

Due to no record of what they fixed, I can’t call the billing department to get a partial refund for the past two years of service. Every time it rains, we lose internet and TV service for the majority of channels. When they setup our service, they told us there wasn’t a good connection to our apartment. Instead of looking into the problem, they said it was wiring in our apartment that was the problem. It turns out that there was a slice of wire missing from a line down the street which was causing the connection problems every time it rained. I would switch to Satellite, but to get “local channels” like NESN, it would cost me an extra $40 a month to go to the next level up.

Does anyone else have problems with Time Warner Cable?

About the author

Timothy Haroutunian

Timothy Haroutunian is a ServiceNow Cloud Implementation Specialist at Acorio. ServiceNow is an IT Management solution that allows for a complete view of your IT and physical environment.

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