Tag Archive: Knowledgebase

Jan 29 2006

Call Log – AJAX Knowledgebase Thought

The reason for this is if they call back with the same issue and the knowledgebase picks up on this article, the help desk employee will be able to know that this is a repeating issue.

Permanent link to this article: http://www.armenianeagle.com/2006/01/29/call-log-ajax-knowledgebase-thought/

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Jan 18 2006

Call Log and ITS Managers

– Print Quota or Disk Quota over limit) Completed Call Log Redesign Problem Details linked with the Knowledgebase Ability to assign a call to a group instead of an individual New look for assigned call details Check your groups open calls Re-assign to another group Hardware Info for user – Listing all computers and details Call History Integrated into Call Log Automatically Generated Keywords Main Page News using Help Desk Blog In Progress User Quota Disk Quota Department Quota Main Page Open Calls my.Plymouth Information about user Adding Switch, Port and Jack information to Hardware Info Call Log Wish List for Employees for what they want added Future Goals Email Channel Error – Fix in Tools Section Restore Request Oz Lookup User Information NSYSMAN (with Manager or Shift Leader Authorization) NFIXPROFILE Customize Call Log to your needs Employee Appointment Manager and Calendar System User’s Media Loans TIMELINE January 30th, 2006 – Shift Leaders Start Testing Call Log Version 3.0 June 1st, 2006 – Full Testing Starts August 1st, 2006 – Call Log 3.0 goes LIVE Even though this is the current timeline, we will be developing this throughout the upcoming year.

Permanent link to this article: http://www.armenianeagle.com/2006/01/18/call-log-and-its-managers/

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